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unfair charges.

Posted :Tuesday, October 8, 2019; by Lee Chui teng Send Maill   

KTMB charged me RM 24 to travel from Midvalley to TBS! I was travelling from Midvalley to TBS on October 8th, taking the 2.45pm train. When entering the station from Midvalley, I used my Touch and Go card to beep in, and there were so many different machines for me to scan my card. None of them were gated, so people could freely come and go. I beeped in using my card and when I reached TBS and beeped out, rm24 was deducted from my card. I went to the counter to ask what happened and he said I must have beeped in the wrong machine. I was asked to travel to KL sentral to file a report. This was not warned, there should be better methods to verify that the card was beeped by making people pass through proper gates, and the counter should be able to refund me on the spot. Why ask me to travel all the way to KL sentral? This is really unjust and wrong. Should have put up a notice to remind people to double check if you were to implement a penalty system! It's not the amount charged that makes me unhappy. It's how unfair it was.

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