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KTMB Konuter Utara service cancellation

Posted :Wednesday, December 6, 2017; by Capt.Vella Send Maill   

I, together with all other daily KTMB commuter utara users were caught by surprise when the commuter service from Pdg. Rengas (Depart: 0654hrs) to Bukit Mertajam(Arrive 0800hrs) was cancelled right on the peak hour on 6/12/2017 without prior announcement.
No reason was given by KTMB staff in Simpang Ampat about the cancellation.
Today 7/12/17 the service was cancelled again at the same hour.
No information or cancellation notice was published in KTMB's website or the Facebook page.
The ignorance by KTMB by not sharing the vital information of their fleet cancellation is totally irresponsible as the canceled schedule is right on peak hours where most people travels to work , students were affected as well.
Being a daily passenger with KTMB, my presence at work was affected due to this irresponsible public transportation service.
On behalf of all KTMB commuter utara users, I demand a reasonable explanation from KTMB with public apology for their unprofessional management of the train service.
Please improve your service and kindly "READ and REPLY" your Facebook comment to the dissatisfied customers.

ktmb.com.my

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