Unprofessional and rude

Posted :Tuesday, September 11, 2018; by Mohammad Saiful bin Ismail Send Maill   

On the 12th September 2018, approximately at 8.15am, I have been waiting at one of the Counter (Counter 1, Counter 2 and "Kaunter Pelbagai) for about 30 minit. As i have already reaching my limit, i then asked the staff(the younger staff one of the 2 manning the counter) " Tuan, memang kaunter ni tiada orang yang jaga?" of which the staff then replied "Boleh tengok di depan, boleh baca juga, ada tulis d depan." It is quite rude and outright provoking my patience. It is regrettable and quite stupid of the staff. There were three Counter available with each counter having its own signage. If one of the Counter were not available, why was there no signage saying NEXT COUNTER/COUNTER CLOSED/PLEASE QUEUE IN COUNTER 1 or 2. Whats more regrettable is, having the staff only looking without even bothering to tell me to queue at Counter 1 or 2. Attached together with this complaint are the picture as for your references. I really hope that action can be taken so that it will not be repeated in the future.


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