Posted :Friday, May 22, 2020; by SITI NAEMAH BINTI YUSOF Send Maill   

Pada 22/5/2020 pukul 12pm saya telah walk in ke Pos Laju Shah Alam No 4 Jalan Paku 16/6 Seksyen 16 40200 Shah Alam Selangor untuk ambil barang yang telah saya beli online. Barang tersebut telah sangkut di pos laju shah alam sejak 13/5/2020. Jadi setelah beberapa kali buat report di Pos Malaysia call centre HQ,mereka benarkan saya untuk self collect parcel saya setelah pihak pos laju shah alam gagal menghantar barang saya pada 21/5/2020. Namun begitu,pada hari ini apabila saya sampai di pos laju shah alam untuk ambil barang,counter staff telah bagitahu barang tersebut tidak boleh diserahkan kepda saya dan suruh saya tunggu sampai mereka deliver ke alamat rumah dan delivery hanya akan dilakukan selepas raya. Saya buat aduan kerana saya walk in sendiri dengan harapan dapat ambil barang saya yang ingin dipakai ketika hari raya. Tetapi bila sampai ,barang sudah ada di pos laju shah alam tapi tidak diserahkan kepada saya. Saya sangat kecewa dengan perkhidmatan pos laju malaysia dan shah alam khususnya. Jadi sebagai pengguna saya berasa hak saya telah dipermainkan oleh pihak pos laju. saya bayar servis mereka dan servis mereka sangat lembab. Saya telah cuba untuk meringankan tugas mereka dengan walk in sendiri untuk ambil barang saya. Saya harap aduan saya ini dapat diteliti oleh pihak tuan/puan.

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