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Posted :Friday, May 17, 2019; by TAN RUI QING Send Maill   

Hi, I would like to file a complaint on KTMB's refund system.

It has been more than a month from my date of purchase.

I previously bought 4 return tickets from KTMB online on 13th April 2019 for my date of Journey 1st May 2019. I did payment via Maybank2u and the money was successfully deducted. But I ended up with no tickets and had to go to the nearest KTMB station to repurchase. I paid RM194.00 in total and quickly dropped a message on their facebook page and they redirected me to email them my problem. They promised me to refund me within 14 working days and I did wait that long. They told me to OWNSELF check my bank balance everyday and told me to inform them once I got my refund. I thought it was their job was to inform me not the other way round!!


I also end up emailing them countless of times with my patience wearing thin. Today i emailed them again and they ignored my email as well as my facebook messages.


I spoke to two of KTMB officers via emails.


1) Nazatul Najwa Abd Karim
FULFILLMENT & SOLUTIONS
Customer Service
Corporate Communication Unit
Kuala Lumpur Railway Stations



2) Nur Syahadah Baddarolazam
FULFILLMENT & SOLUTIONS
Customer Service
Corporate Communication Unit
Kuala Lumpur Railway Stations

Please launch an inquisitive report on both of them.


At the same time, I contacted Maybank and spoke to their officer Ms Vinnie who tried to help me to get my full refund as it has been a month from my date of purchase with no refund in sight. Sadly, she said that KTMB told me to call their call center but i end up listening non stop to their pre-recorded music without anyone bothering to pick my calls.



I hope any of your officers can see to my plight and help me to get my refund as soon as possible.



I have officially filed the same complaint at the Ministry of Transport's website.


Thank You.
Ms Tan

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Comments  :



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