Posted :Friday, May 17, 2019; by TAN RUI QING Send Maill   

Hi, I would like to file a complaint on KTMB's refund system.

It has been more than a month from my date of purchase.

I previously bought 4 return tickets from KTMB online on 13th April 2019 for my date of Journey 1st May 2019. I did payment via Maybank2u and the money was successfully deducted. But I ended up with no tickets and had to go to the nearest KTMB station to repurchase. I paid RM194.00 in total and quickly dropped a message on their facebook page and they redirected me to email them my problem. They promised me to refund me within 14 working days and I did wait that long. They told me to OWNSELF check my bank balance everyday and told me to inform them once I got my refund. I thought it was their job was to inform me not the other way round!!

I also end up emailing them countless of times with my patience wearing thin. Today i emailed them again and they ignored my email as well as my facebook messages.

I spoke to two of KTMB officers via emails.

1) Nazatul Najwa Abd Karim
Customer Service
Corporate Communication Unit
Kuala Lumpur Railway Stations

2) Nur Syahadah Baddarolazam
Customer Service
Corporate Communication Unit
Kuala Lumpur Railway Stations

Please launch an inquisitive report on both of them.

At the same time, I contacted Maybank and spoke to their officer Ms Vinnie who tried to help me to get my full refund as it has been a month from my date of purchase with no refund in sight. Sadly, she said that KTMB told me to call their call center but i end up listening non stop to their pre-recorded music without anyone bothering to pick my calls.

I hope any of your officers can see to my plight and help me to get my refund as soon as possible.

I have officially filed the same complaint at the Ministry of Transport's website.

Thank You.
Ms Tan

Dear Friends, Dont forget to bookmark and submit your offers to social media websites listed here.It will bring more visibility, buzz and fast action to attend your Complaint

Complaint Related To 2

Comments  :

356 days ago by Chrispi    [ Send Maill ]

Chris Stapleton is my favourite US singer. His voice takes me away from all issues of this world and I start enjoy my life and listen songs created by his voice. Now he is on a All-American Road Show Tour started in May of 2019. The concerts scheduled for this year, up to the second of November. Ticket prices are moderate and available for all men and women with different income. If you love country music as mush as I, then you must visit at least one of his concert. All AMERICAN ROAD SHOW tour dates are available at the [url=]Chris Stapleton tour Bakersfield[/url]. Visit the website and make yourself familiar with all Chris Stapleton concerts in 2019!

357 days ago by Florpi    [ Send Maill ]

Florida Georgia Line is my favourite contry band. Headliners Brian Kelley and Tyler Hubbard are those people that could make anyone sing along. It's the reason I like to attend their shows. And - that's surprisingly wonderful - in 2019 they have CAN'T SAY IT AIN'T COUNTRY TOUR which covers all the USA towns and cities. For concert dates list visit Florida Georgia Line Concerts 2019.

Post Your Comment :


required, use real name


required, will not be published

Website Address

optional, will not be published

Your attitude towards Complaint

Agree Neutral Disagree

Confirmation Code